The player from Luxembourg faces issues with LeoVegas, which does not accept their submitted driver's license or ID despite being high-resolution. This has resulted in a prolonged delay for a €40 withdrawal, which has been pending for months.
LeoVegas Casino - Player's withdrawal is delayed due to account verification issues.
Amount: €40
LeoVegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 13h 27m 39s
Case summary
10 hours ago
Public
Public
1 week ago
Translation
Good evening,
The casino LeoVegas has not accepted either my driver's license or my ID for quite some time, even though they were submitted with a high-resolution mobile phone camera.
Because of this, I have also been waiting for a withdrawal of €40 for months.
Thank you for any help.
Automatic translation:
Public
Public
6 days ago
Hello kniwli,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LeoVegas Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
