HomeComplaintsLeonmonaco Casino - Player’s deposit has never been credited into her account.

Leonmonaco Casino - Player’s deposit has never been credited into her account.

Amount: 249.9 kr

Leonmonaco Casino
Safety Index:Very low
Submitted: 21 Jun 2020 | Case closed : 30 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Hello. I deposited SEK 249.90 into leomonaco on Thursday, June 18th. The money was deducted from my account, and I have Swedbank so it was secured amount until last Saturday! Wrote to leomonaco on Thursday, but received reply from them on Saturday that I had to take a screenshot of the amount that had been deducted from my bank. But now that sum has disappeared from my bank strangely enough so there is no evidence that I have put the money in. But I have not recovered the amount I deposited into my bank! Mvh Angelica

Automatic translation:
Public
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4 years ago

Dear Angelica,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

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4 years ago

Dear Angelica,

Is there anything new regarding your case? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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