The player has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
Hello. I deposited SEK 249.90 into leomonaco on Thursday, June 18th. The money was deducted from my account, and I have Swedbank so it was secured amount until last Saturday! Wrote to leomonaco on Thursday, but received reply from them on Saturday that I had to take a screenshot of the amount that had been deducted from my bank. But now that sum has disappeared from my bank strangely enough so there is no evidence that I have put the money in. But I have not recovered the amount I deposited into my bank! Mvh Angelica
Dear Angelica,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina