Leon Casino - The player's verification is delayed.

i have deposited 1000 rupees, i got 150% casino bonus i played roulette and i completed wager after that i submited KYC documents and additional documents also, but my KYC was not verified still 4th day running. but i see FAQ account verification time 1 hour. i contacted live support team he told account verification 3 to 30 working days taking. other casino websites are taking KYC verification instantly or 1 day. but why Leonbet taking 30 working days i'm not understanding. While asking customer care they are telling me to wait till the verification get complete.thay are not telling any time frame. I'm in a doubt that weather i will be get paid or not.request you to kindly look into the situation and do the needful ASAP.

my account balance now 50004 rupees what can i do now.

Thanks Regards,

Nimmakayala P****

Hello bitcoinget,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

i was submitted my PAN Card this month 5th after that he is asking bank/wallet statement, i submitted my deposited bank staement last 3 month PDF and PDF Password also, after that he is asking photo of yourself, where we can see your Leon profile on desktop or mobile, holding your national id/passport in your hand, i submited. may 8th i got email your documents dispatched to Leonbets' security department. i was used my national id card ( Pan Card ). today i spoke live support team he is told wait some time.

thank you for your response.

my account is verified and my withdraw also successful. please close this case. thank you your support

Thank you bitcoinget for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick