The player's verification is delayed for unknown reason. The complaint was closed as the player stopped responding.
Leon Casino - The player's verification is delayed.
Amount: €700
Leon Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
Good evening I would like you to help me identify my account, I have spent a lot of money and I happened to be lucky and won some money, the moment I made a withdrawal I was asked to identify myself and I did so. After many letters that I was asked for nothing, they are still processing the data, please look at it and help me to do it immediately, with so many negative evaluations I believe that the page is a scam. And all this is very unpleasant, please someone help me in this matter, thank you
Automatic translation:
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1 year ago
Hello Apostolistzz,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
I've had 2 days since I needed to do verification again today is the 3rd day my issue is that I had to send them I wrote several times and the question I had was in one word the last msm was from the company Leon "Congratulations. Yes You have to wait for the verification to be completed ." They haven't told me if I need to send anything else, nor have they left me in the question mark. So far, I have sent an identity card, front and back, my credit card, as it asks for an account in my name, transaction account
I can't understand why I need to wait 14 days maybe even a month from what I read from other users while when I did the writing the certification was done immediately thank you I will wait for your reply
Automatic translation:
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1 year ago
Hello Apostolistzz,
The 14 days are a recommend time frame from us based on our experience as it take mostly that time to finish the process once all the documents have been provided. Please let us know until the end of this week if there will be any update and if not, we will definitely intervene.
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1 year ago
Dear Apostolistzz,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Dear Apostolistzz,
Please note that your last post can't be considered as an answer. Please let us know the status of the verification otherwise we will be forced to close the complaint.
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