The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Leon Casino - Player’s withdrawal has been delayed.
Amount: €200
Leon Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Leon Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I try to make a withdrawal and it keeps getting cancelled, they send me a message that the bank's system doesn't accept it. I've tried 3 different bank accounts (different banks) the same with all 3. I contacted the banks and they tell me that there doesn't seem to be any attempt money transfer. but I made a deposit normally from the 2 bank accounts I mentioned before... maybe it takes time to verify the details because they don't let me know. can you help me?
Automatic translation:
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2 years ago
Dear jfsjo,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Yes everything is settled...but now he has withdrawn more amount and now I am waiting to see when the money will be in my account.it has been 3 days now I am waiting to see....thanks in advance..
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2 years ago
Thank you for your reply, jfsjo. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.
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2 years ago
Translation
Ok, I will inform you immediately about the development of the matter...
Automatic translation:
