The player from Portugal requested a withdrawal 2 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Leon Casino - Player’s withdrawal has been delayed.
Amount: €500
Leon Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I have 500 euros pending since 11/29 at 10 am, after that I have already made other withdrawals and they were all approved, in the chat they say that it is normal and if you continue to send SMS you will ignore or block the chat. For me it is not normal to approve more recent withdrawals and not the old ones.
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1 year ago
Dear 619619111,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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1 year ago
Translation
But I just now withdrawn 300 euros without any problems, yesterday 200. The only problem is this 500 euros that I made in processing and it is not carried out 
as we see in the image, other more recent surveys were approved…in the chat they say to wait that if you continue to send SMS they will cancel the chat or ignore
Edited
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1 year ago
Translation
I already received it, you can close the complaint
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1 year ago
Dear 619619111,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
