Leon Casino - Player’s winnings haven’t been received yet.

I have played casino in leon bet india

I have played only with my own fund no bonus or spins..in fast 2 days they processed my withdrawl which is below 5laks but yester i have requested withdrawl to my astropay wallet in multiples of 50000INR for 1029810INR

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1st they given reason that withdrawl limkts reached will be processed soon

Now they are saying technical check going on will take 30days until that no withdrawl will be proceesed it seems like they are cheating

For astropay withdrawl they have given max of 2hrs to process and no limits

Dear sivalakshmanansl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They quoted time frame of 2hrs only.before this issue all withdrawls are credited in 2hrs to my astropay wallet

This is happening for first time

They have not requested any documents or verification

Dear sivalakshmanansl,

Have you received your withdrawal from the casino yet?

Dear sivalakshmanansl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.