Leon Casino - Player’s dissatisfied with RTP.

I made several deposits on this betting site, amounting to a substantial sum, because it always gave me an amount significantly lower than what I had initially deposited to play with. To summarize, in the end, I didn't win anything at all. I even made three deposits of the same amount in a row to see if I could win something, but still, I won nothing. They took all of my money, and even the bonus that I won, I was forced to bet again and they still ended up with the money I won. I am going to take legal action against them, because when I made my first deposit, I wanted to withdraw my deposit, but they have a clause that if you deposit, you are obligated to play with the entire amount.

Dear carneirojoyce743,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about the Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

Furthermore, all regulated casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 3-10x the value of the last deposit, and it isn't anything unfair. I have also checked the casino’s withdrawal rules in the T&Cs and I found this:

4.16 When crediting an account using one of one-way systems, that is, systems that cannot be withdrawn, as well as when crediting funds from bank cards and payment terminals, you are to use your entire deposit amount for betting before you request a withdrawal. Otherwise, we have the right to refuse such a withdrawal.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear carneirojoyce743,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.