Leon Casino - Player's deposit is not credited to their account.

I tried to deposit 1750 on Feb 28th 2024 and payment was successful debited but still not credited in my leonbet account, it almost 11 days over but still not credited , daily I will aske update to their customer support but they saying same thing from last 11 days that payment was hold by payment provider. I already shared payment slip with them to find my deposit but they are not taking any action otherwise 11 days is so much time solve any issue . I think they are fraud and cheating customer money pls help with my deposit

Dear gajanandjagwe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I have no authority to contact payment provider it is totally casino side responsible to contact payment provider and solve the issue and casino support saying that they are investigating my deposit transaction from payment provider and it taking lot of time. I attached chatting screenshot of casino support pls check for your reference

Dear gajanandjagwe,

Did you forward the payment confirmation to the casino? Once you did, it might take up to 1-3 weeks for the casino to locate the lost transaction depending on payment provider.

Yes I forwarded, and almost nearly 15 days over but still not credited

Dear gajanandjagwe,

Did they respond to you by e-mail regarding this case? If yes, can you please forward it to nikolas.b@casino.guru?

No still they are not responded

Dear gajanandjagwe,

Would it be possible to forward the payment confirmation from your provider to us and the deposit history from the casino to nikolas.b@casino.guru?

Dear gajanandjagwe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.