Leon Casino - Player's account has been improperly reopened.

I asked for an indefinite self-exclusion from this casino due to gambling addiction.

out of the blue, the account is reopened and they let me deposit and spend €2,950 in less than an hour.

I contacted support and a Jorge replied that there are simply no agents available to contact.

this casino is in breach of responsible gambling rules and i want my money back.

Hello Dezanove19,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

• Can you please forward your initial self-exclusion request to nikolas.b@casino.guru?
• Was the self-exclusion confirmed by the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

I've already emailed you.

I've clearly asked for the account to be closed due to addiction to the game.

Hello,

I'm self-excluded and struggling with gambling addiction in treatment.

this casino keeps sending me messages offering free spins.

12 hours ago it sent me a message trying to get me to play.

this is a crime of extortion.

i want my money back, this is further proof of the bad faith of this casino.

thank you.

Hello Dezanove19,

Thank you for the screenshots provided. Is there any way to prove the date of those screenshots - time stamp on screenshot or a chat transcript by e-mail?

Awaiting your response.

Regards,

Nick