The player from India had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that time. Upon submitting the complaint, the player had reported receiving a portion of his withdrawal but claimed that a certain amount had been deducted without reason. The Complaints Team had tried to investigate this issue further and had extended the complaint response time by 7 days. However, due to the player's lack of response to further inquiries, we were unable to proceed with the investigation. The complaint was subsequently closed.
Leon Casino - Player claims that payment has been delayed.
Amount: 9,430 INR
Leon Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Leon Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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11 months ago
When I made a withdrawal, I asked for full account verification.My account verification got verified in 1 month after that I made withdrawal of Rs 9430.After withdrawal, INR 6692.72 was deducted from my account and a debit correction was made. After that some amount was stolen and even withdrawal was not given.please help me casinoguru 😔
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11 months ago
Dear sita1215g,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
I have just received the withdrawal of the balance that was left. What was deducted without any reason has not been added yet. Please help me
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11 months ago
Thank you for your reply, sita1215g. Do I understand correctly that part of your winnings has been confiscated? Have you accumulated your winnings with or without an active bonus?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
