The player from Portugal is not able to request a withdrawal. The casino support is not helpful. We rejected the complaint because the player didn't respond to our messages and questions.
Leon Casino - Player cannot withdraw her winnings.
Amount: €200
Leon Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
Several times I tried to withdraw funds from the account and several times I was denied and they don't know how to give an answer. I sent several emails to try to solve my problem, the only thing they can tell me is that the survey takes 2 to 4 days. While on the website it indicates that in the next hour it is already possible to have the money.
To make a deposit it's quick now withdraw it's them. bad experience
Automatic translation:
Public
Public
3 years ago
Dear Irina,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
