HomeComplaintsLeon Casino - Player believes that their withdrawal has been delayed.

Leon Casino - Player believes that their withdrawal has been delayed.

Amount: €800

Leon Casino
Safety Index:Above average
Submitted: 09 Nov 2022 | Case closed : 05 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

I don't recommend this casino, after sending numerous documents for verification, they keep asking for more and not paying, I made deposits with MBWAY and virtual cards and they are inventing documents for verification more than 10.

Please do not play at this casino you will run out of your money.

Automatic translation:
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1 year ago

Dear Tajas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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1 year ago

Dear Tajas,

Have you received your withdrawal from the casino yet?

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1 year ago

Dear Tajas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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