The player from Germany has been waiting for his winnings for a month. The complaint was rejected because the player didn't respond to our messages and questions.
Lemon Casino - Player’s withdrawal has been delayed.
Amount: €10,000
Lemon Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
Profit is not paid out. Requested payment on 04/08/2023. Since then I've only been put off and put off by support. There were supposedly technical problems they have to be clarified. This has been going on for a month now. A total of four payouts of €2,500 each are missing.
Automatic translation:
Public
Public
1 year ago
Dear oliversowieso,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Translation
Hello Kristina,
A total of €12,500 (5 x €2,500 each) was requested for payment. One of them was also fulfilled and successfully transferred on the same day.
The verification has taken place. ID, photos of the cards used, etc. The usual procedure.
The win was made without a bonus.
Thank you and best regards,
Olivier
Automatic translation:
Public
Public
12 months ago
Thank you very much for your reply, oliversowieso. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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