Lemon Casino - Player is facing verification difficulties.

Hello, I'm having trouble with verification. I've submitted everything possible, and yet they're demanding a bank statement showing that I've deposited money with them, complete with my name etc. Such a thing doesn't exist in Swedish banks. Instead, I've uploaded banking info where my name and everything else is displayed.

Dear mdarowiche1978,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that this is the only document that you were unable to provide and keeps you from being successfully verified? Has the rest of your documents been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hej detta fick jag

Unfortunately, the bank statement does not show transactions to Lemon Casino from 2023-11-28 (EUR 20, EUR 20, EUR 60). It may be that they have not yet been settled at your bank. Please send me a bank statement showing the above transactions in PDF as soon as they are posted in your bank.

If you have any further

I have sent the above to them now that all other documents have been approved

Just waiting for my account to be verified now

Hello, today I have uploaded the last documents that they required

Roman

13:20 (för 1 timme sedan)

Hello. Thank you for sending your documents. Your account has been verified! We would like to remind you that the withdrawal of funds can only be made to the sa

THIS IS WHAT THE SEND ME FOR 1 HOUR AGO

Roman

14:16 (för 21 minuter sedan)

Hello. Additionally, we kindly ask you to send us a bank document (bank statement) in PDF format with visible account number and swift code (IBAN). > deposit wa

AFTER THEY SEND ABOV THE SEND THIS EMAIL 15 MIN AGAO

THEY ARE CONFUSING ME?

Hi I have received my money so now I requested to close my account because the site is crashing

Dear mdarowiche1978,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru