HomeComplaintsLemon Casino - Player contests casino's claim of no winnings.

Lemon Casino - Player contests casino's claim of no winnings.

Amount: ??

Lemon Casino
Safety Index:Very high
Submitted: 18 Jul 2023 | Case closed : 02 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Austria is disputing the casino's claim that there are no winnings, alleging fraudulent activity. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

Support claims there's no winnings, please take a look at the picture - it's fraud.

Automatic translation:
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1 year ago

Dear Davidkosta,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

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1 year ago

Dear Davidkosta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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