The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Lemon Casino - Player believes that their withdrawal has been delayed.
Amount: €400
Lemon Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I deposited €25 at Lemon Casino and won €400. I then requested a payout of €400 and was then asked for verification by email. I sent the casino my identity card (both sides). They also wanted my online banking a single document that confirms the deposit and an excerpt from November where my address is visible and all in PDF format which of course I have also done, but they are still not satisfied. I do not know what else they want from me. Please help she me
Kind regards
S*** Jessica
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear schaeferjessica,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear schaeferjessica,
Have you received your withdrawal from the casino yet?
