HomeComplaintsLegzo Casino - The player's deposit was not credited.

Legzo Casino - The player's deposit was not credited.

Amount: 100 R$

Legzo Casino
Safety Index:High
Submitted: 05 May 2023 | Resolved : 15 May 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's deposit was not credited for unknown reason. The complaint was resolved as the player's money arrived into his casino account.

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1 year ago
Translation

Good morning, it's been 2 days since I made a deposit per pix and the money still hasn't dropped, and nobody says what happened.

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1 year ago

Dear Carnelose,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago
Translation

The way is to wait, thank you very much for now. I have the proof of deposit saved too.

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1 year ago
Translation

Thank you very much, it worked, the money fell into the account.

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1 year ago

Thank you Carnelose for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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