The player from Canada has not received a birthday bonus. The complaint was rejected because the player didn't respond to our messages and questions.
The player from Canada has not received a birthday bonus. The complaint was rejected because the player didn't respond to our messages and questions.
The player from Canada has not received a birthday bonus. The complaint was rejected because the player didn't respond to our messages and questions.
I didnt get my birthday bonus on there casino. They said i need to deposit 100 to recieve the 100 birthday bonus but i just saw in there conditions its just 45 dollars deposit to get the birthday bonus.
I didnt get my birthday bonus on there casino. They said i need to deposit 100 to recieve the 100 birthday bonus but i just saw in there conditions its just 45 dollars deposit to get the birthday bonus.
Dear Kinitnambewan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs and I found this:
"10.5 Birthday bonus
All LEGZO Casino players with Silver, Gold, or Platinum levels will receive a no deposit cash bonus on their birthday. The bonus will be awarded for depositing at least 100 CAD over the last 180 days before the end of the User's birthday. This bonus is only available for verified players on their birthday, and for 7 days afterwards. The birthday bonus is valid for 7 days after activation. Once the wagering requirements are met and the bonus is transferred to the cash balance, it becomes available to withdraw. Click here for more information."
I am afraid that if you didn't fulfill all the necessary conditions to be eligible for this bonus, there is not much more we could do for you.
Thank you very much in advance for your understanding.
Best regards,
Kristina
Dear Kinitnambewan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs and I found this:
"10.5 Birthday bonus
All LEGZO Casino players with Silver, Gold, or Platinum levels will receive a no deposit cash bonus on their birthday. The bonus will be awarded for depositing at least 100 CAD over the last 180 days before the end of the User's birthday. This bonus is only available for verified players on their birthday, and for 7 days afterwards. The birthday bonus is valid for 7 days after activation. Once the wagering requirements are met and the bonus is transferred to the cash balance, it becomes available to withdraw. Click here for more information."
I am afraid that if you didn't fulfill all the necessary conditions to be eligible for this bonus, there is not much more we could do for you.
Thank you very much in advance for your understanding.
Best regards,
Kristina
But the image that i sent is just 45 dollars only how do you explain that?
But the image that i sent is just 45 dollars only how do you explain that?
Thank you for your reply, Kinitnambewan. Unfortunately, I don't see any pictures from you. Furthermore, you should be aware that casinos are free to design the bonus condition and they are allowed to change them. If the conditions were changed before you were even eligible for the bonus, there is nothing we can do.
Thank you for your reply, Kinitnambewan. Unfortunately, I don't see any pictures from you. Furthermore, you should be aware that casinos are free to design the bonus condition and they are allowed to change them. If the conditions were changed before you were even eligible for the bonus, there is nothing we can do.
Dear Kinitnambewan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear Kinitnambewan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.