The player from Germany won 4,200 euros after depositing 800 euros and has submitted three withdrawal requests of 500 euros each to Legiano Casino. The first request was canceled after four business days, despite having previously completed a successful withdrawal.
Legiano Casino - Player’s withdrawal is delayed by the casino.
Amount: €5,000
Legiano Casino
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Opened
Current status
Waiting for casino to reply
4d 13h 49m 39s
Case summary
2 days ago
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1 month ago
Translation
Hello,
I am a player from Germany and 5 days ago, I made a big win. After depositing 800 euros, I won 4,200 euros in roulette and regular games.
Now, I have submitted three requests for withdrawals of 500 euros each to Legiano Casino. The first one was canceled by Legiano's finance department after 4 business days, even though I successfully withdrew 70 euros a month earlier.
I am wondering what the issue might be. I have a verified account, have completed a previous successful withdrawal, and used the same card for the deposit.
Regards, Sofian
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1 month ago
Dear sofian207,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Did you accumulate your winnings with or without an active bonus?
Have you reached out to the casino to find out why your withdrawal was canceled?
Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 month ago
Translation
Hello, yes I have previously made a successful increase of 70€. The profit was made without bonuses.
Despite countless requests to Legiano's LiveChat support, employees always gave me the same answers: I should check whether my account is verified and check my payment method. I have done this several times and since it has worked before, there shouldn't be a problem.
Please add the legiano team to the chat as this needs to be clarified urgently.
Legiano Casino won't pay me my money!
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1 month ago
Dear sofian207, are there any withdrawal requests pending in your casino account right now?
Can you confirm whether your second and third withdrawal requests were canceled?
Did you use the same payment method for your withdrawal requests as you did for your deposit?
Can you confirm if the amounts you requested are within the withdrawal limits set by Legiano Casino?
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1 month ago
Translation
No, my second and third withdrawal requests were not cancelled, the oldest is from February 3rd...
When withdrawing, I used the same payment method as when depositing, but despite this Legiano is not paying out my winnings.
Both increases amount to €500 and therefore the withdrawal limit has not yet been reached.
In 2 days 14 days will have passed since the withdrawal request.
I am very outraged and demand that Legiano pay out my money immediately or I will take legal action.
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3 weeks ago
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I've been waiting since the 8th for my second increase of €500... and I'm still waiting for the remaining €3000.
However, I have finally received the first increase, which was pending since February 3rd and was paid out on February 19th.
I will keep you informed of further developments.
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1 week ago
Dear sofian207,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
Translation
I have received 2 payouts of €500 but am still waiting for the remaining €3500. I have won another thousand euros....
The casino delays payouts for an indefinite amount of time. I will, however, inform you of any news.
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1 week ago
Thank you very much, sofian207, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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1 week ago
Dear sofian207,
My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Legiano Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
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2 days ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Legiano Casino has 4d 13h 49m 39s to reply
