Legiano Casino - Player's withdrawal is delayed.

I am waiting for a withdrawal from Legiano Casino, and I haven't received an answer. It seems like a scam.

Dear otekarapostolis, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

On 12/27 I requested the first withdrawal, it's the first time. They haven't even asked me for ID.

Thank you for your reply, otekarapostolis. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have not passed the KYC verification yet?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

No bonus. Your withdrawal is permanently being processed.

Could you please post a screenshot of your withdrawal history here in this thread?

Also, have you recently tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear otekarapostolis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.