Legiano Casino - Player’s withdrawal has been delayed.

I have submitted a withdrawal request of 165 euros by bank transfer to the above company! It states that withdrawals are processed within 3 working days, which have already passed, and it is now the 4th day, yet I have not received my money! Please kindly look into my issue. The withdrawal was made on 10/11/2024.

Dear aggelospap90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

ok well thanks! just so you know, they told me that there is no identification issue, as for this part I'm ok

they canceled my withdrawal and returned the money to the casino because I didn't withdraw the same way I made a deposit, while they assured me that there is no problem in this regard! I requested a withdrawal again in the same way I made a deposit here and 2 days and still nothing waiting, whatever the company is, it is playing with our money and cheating!

Thank you for your reply, aggelospap90. I understand your frustration, but at the same time, I must emphasize that this is a standard requirement in most online casinos. Since you had to request a new withdrawal, I would recommend that we give it a few more days. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

unfortunately nothing yet! It's been 10 days and I haven't received my money, I keep talking to them and they tell me it's in line with the relevant department! scam normal

Dear aggelospap90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.