The player from Germany had their account closed due to long withdrawal processing times. After a month, they regained access and deposited on a new bonus but then wished to close their account again. Their requests through email and live chat went unanswered. The Complaints Team indicated that they were unable to force the casino to close accounts unless there were signs of gambling problems, which led to the rejection of the complaint.
Legiano Casino - Player’s account is closed without resolution.
Amount: ??
Legiano Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Legiano Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
already closed my account as they took way to long to process my withdrawals. at first everything was ok, i couldn't log in back to my account but like after 1 month i received new promotional emails with a i think 300% bonus and to my surprise i could relog into my account, and unfortunately deposited on the bonus. now i'm trying to close my account again for good as intended the first time, but emails to the emails address provided on the website and while talking to agents in the live chat (who say they can't close the account in chat) remain unanswered.
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1 month ago
Dear YOyoyoLAN,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the General T&Cs, and I found this:
Could you please specify the reason for closing your account? When was the last time you contacted the casino regarding the account closure? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
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1 month ago
withdrawals take way to long. so i don't want to play on this casino ever again.
wrote the first mail on february 1st and got no reply for like 5 days, live chat said they couldn't see i sent a mail, so yesterday i was spamming their live chat and their email address. this way i actually got a reply (6.2.25 17:06) asking me to confirm that i want to close my account, to my confirmation i haven't received any reply yet.
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1 month ago
Thank you for your reply, YOyoyoLAN. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
