The player from Ireland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised her to wait for at least 14 days after requesting the withdrawal before submitting a complaint, as this delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. After a short period of time, the player confirmed that she had received her winnings. Consequently, we marked the complaint as 'resolved' in our system.
LegendPlay Casino - Withdrawal of player's winnings has been delayed.
Amount: €500
LegendPlay Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Hi,
I withdrew 500e Sunday.. and i have not recieved any update on my payment.. its day 4 now and they say within 1-3 business days. everytime i go to live chat they say the same thing "as soon as its processed you will see the status of your payment throught the balance history".. since doing more research on legend play i found nothing but bad reviews.. im worried i wont get my money an that i have been scammed.. i researched the casino licence which is"PECB" and not fully convinced that all this is legit.. even on PECB website they warn of other companys using them for fraudulant activity. I have asked to be verified to hopefully speed up the process up ( I assume eventually thats what they will ask me when trying to process the money) but was told i dont need to as of now... the casino is from Curacao ( not sure if this info is any use)
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5 months ago
Dear leonielmorg,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Dear leonielmorg,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
