HomeComplaintsLegendPlay Casino - The player's withdrawal is delayed.

LegendPlay Casino - The player's withdrawal is delayed.

Amount: €500

LegendPlay Casino
Safety Index:Below average
Submitted: 13 May 2023 | Case closed : 01 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Good day, I have requested a withdrawal of 500 euros, but I have not received a reply!


Automatic translation:
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1 year ago

Hello rafailvl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LegendPlay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

No verification they didn't ask me !! I had a bonus but I turned it in exactly as they wanted! I consider it unfair that there is not even an update!

Automatic translation:
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1 year ago

Hello rafailvl,

Did you try to contact the casino regarding the verification? Since when exactly is your withdrawal pending?

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1 year ago

Dear rafailvl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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