The player from the United States requested a withdrawal of $434 on 7 December, but it has been pending for a month.
Requested a withdrawal 0n 12/07/2024 for $434 When I check on it ,it says pending
Requested a withdrawal 0n 12/07/2024 for $434 When I check on it ,it says pending
Dear verenouss,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Dear verenouss,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
yes have had withdrawals in the past with no problem, yesKYC passed,never ask for bonus.
yes have had withdrawals in the past with no problem, yesKYC passed,never ask for bonus.
Its verenous Do not understand why they are holding up withdrawal, never had a problem with them before, Thanks for your help.
Its verenous Do not understand why they are holding up withdrawal, never had a problem with them before, Thanks for your help.
my user name at the casino is verenous
my user name at the casino is verenous
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