HomeComplaintsLas Vegas Casino - Player’s withdrawal is delayed.

Las Vegas Casino - Player’s withdrawal is delayed.

Amount: $434

Las Vegas Casino
Submitted: 13 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

2d 8h 53m 40s

Case summary

The player from the United States requested a withdrawal of $434 on 7 December, but it has been pending for a month.

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Requested a withdrawal 0n 12/07/2024 for $434 When I check on it ,it says pending

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Dear verenouss, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

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yes have had withdrawals in the past with no problem, yesKYC passed,never ask for bonus.

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Its verenous Do not understand why they are holding up withdrawal, never had a problem with them before, Thanks for your help.

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my user name at the casino is verenous

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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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