HomeComplaintsLas Vegas Casino - Player's winnings have been confiscated.

Las Vegas Casino - Player's winnings have been confiscated.

Amount: £750

Las Vegas Casino
Safety Index:Low
Submitted: 04 Jan 2023 | Case closed : 19 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the UK breached a rule, so the casino confiscated his winnings. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

l deposited and played the same way l always play and normally lose but for once. l managed to bank some winning along the way. at no time did any message come up to say these bets are not allowded.. and if l lost. they wouldent say a word but as l managed to win. l was breaking there rules and refused to pay me which ruined my xmas and the grankids went without. if a bet is not valid. a message should come up to tell you..instead they let you play hoping you lose but if you win, they refuse too pay. stay away from these crooks..

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1 year ago

Dear littledavid962,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus?

Were you informed of which rule you breached? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear littledavid962,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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