Las Atlantis Casino - The player struggles to withdraw his balance.

They don’t allow you to withdraw your money I have filled out the bank validation and credit card validation form on numerous of times and they still say that my documents are not correct.

Hello dp5xwkrfqn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Las Atlantis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did the casino specify what is wrong with the rejected documents?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear dp5xwkrfqn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.