Las Atlantis Casino - Player’s winnings haven’t been received yet.

They will not VALADATE my ACCOUT . I have every single document multiple times and they keep lying saying they have not received them. They reply but sending me fake undownloadable an clearly uneditable fraudulent documents asking me to download and edit them. It oblivious they are making this process difficult on purpose buy using out of date processing equipment. Here’s what they want me to do….. download the Un downloadable documents. Sign and edit the uneditable documents by doing the following….. down load it, print it , sign it and edit it, scan it, then resend it back. Unacceptable in 2023 where everything can we verified very quickly with docusign or esign or a simple verification code to my phone.. I’m currently seeking justice and full of rage. On top of all that my bank calls me and says someone from there tried to pull money out my account. They just didn’t steal the money I won and all my personal documents. They are tring to steal my identity. I ready to snap this is my last resort before I resolve this with violence and vengeance. Please help

Dear richron300,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear richron300,

Have you received your withdrawal from the casino yet?

Dear richron300,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.