Las Atlantis Casino - Player cannot withdraw his bonus winnings.

I want to claim my 150$ winnings from no deposit bonus.

Dear Abdul,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

No withdrawal made. KYC not yet done. I can't access the website.

Thank you very much Abdul for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Abdul!

From now on, I will take care of your complaint. I would like to invite representatives of Las Atlantis Casino into this complaint to help us resolve the issue.

Hello Abdul,

Thank you for your feedback. Please be informed that Bangladesh was restricted by Gaming Provider on 7/9/2021 and all the accounts which had real money balance till then were paid accordingly. Please bear in mind that you’ve been playing with a No Deposit bonus 50ATLANTIS and your balance is considered as a bonus one until a deposit required by the bonus Terms is made. I’d like to admit the fact that the wagering requirements have been met on 3/22/2021, however the required deposit was never made. Also, the account was never verified over the phone and there were no documents received according to KYC procedure. In addition to that the last login to the account was made on 3/22/2021 and there were no further logins before the country became restricted by provider.

Considering all above mentioned as well your playable balance on the moment of account closure which was $130, though the minimum amount required for Payout is $150, it won’t be possible to request a Payout at the moment.

Regards,

Las Atlantis Casino Team

Dear Abdul,

Unfortunately, Las Atlantis Casino has their rules clearly written and you have agreed with them when registering. As it was described by the casino, there was a significant time frame to try to withdraw your winnings, which did not happen and since the casino is not accepting players from your country anymore, we fully understand, that the mandatory processes - verification and deposit are no longer possible to be made.

I am sorry, but there is nothing that we can do for you in this case and the complaint will be rejected as 'unjustified'.