The player's verification is stuck for over a week. The complaint was rejected as the player stopped responding.
Lapilanders Casino - The player's verification is stuck.
Amount: €1,000
Lapilanders Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Lapilanders Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Casino has been hesitating since 05.01.22 to get the verification out, which supposedly should take 72 hours, now a document was allegedly missing or did you not accept a sccrenshot from the account statement means the same waiting time again? Another 6 days just for the verification that you can pay out the winnings, I don't think so anymore after seeing the rating here I knew that it was a mistake to play there so people stay away from lapilanders only scammers verification lasts for over 7 Days and now another 7 days is ridiculous
Automatic translation:
Public
Public
2 years ago
Hello Niklas,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lapilanders Casino. Allow me to ask you a few more question before we would move forward.
Have you been verified in the casino before? What documents did you send them and which one are they still requesting?
Please note that we always recommend to every player in any casino to just be patience with the verification process as sometimes it may take up 14 days depending on the sent documents. Unfortunately, it is a standard procedure in every casino which you can't skip of you want to be paid out. All I can recommend is to send everything they asked for any just wait for them to respond.
Looking forward to your answer and please keep us updated if there will be anything new regarding the case. You can also send me any relevant screenshot or proof to nikolas.b@casino.guru.
Regards,
Nick
