Lapilanders Casino - The player's verification is stuck.

Amount: €1,000

Lapilanders Casino

Safety Index:Low Submitted: 11 Jan 2022 | Case closed : 27 Jan 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's verification is stuck for over a week. The complaint was rejected as the player stopped responding.

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Niklas

Unregistered user

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2 years ago

OriginalTranslation

Casino has been hesitating since 05.01.22 to get the verification out, which supposedly should take 72 hours, now a document was allegedly missing or did you not accept a sccrenshot from the account statement means the same waiting time again? Another 6 days just for the verification that you can pay out the winnings, I don't think so anymore after seeing the rating here I knew that it was a mistake to play there so people stay away from lapilanders only scammers verification lasts for over 7 Days and now another 7 days is ridiculous

Automatic translation:

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Nick

Complaint Specialist

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2 years ago

Hello Niklas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lapilanders Casino. Allow me to ask you a few more question before we would move forward.

Have you been verified in the casino before? What documents did you send them and which one are they still requesting?

Please note that we always recommend to every player in any casino to just be patience with the verification process as sometimes it may take up 14 days depending on the sent documents. Unfortunately, it is a standard procedure in every casino which you can't skip of you want to be paid out. All I can recommend is to send everything they asked for any just wait for them to respond.

Looking forward to your answer and please keep us updated if there will be anything new regarding the case. You can also send me any relevant screenshot or proof to nikolas.b@casino.guru.

Regards,

Nick

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