The player from Germany is asking for a deposit refund as this casino doesn't hold a German license. We were forced to reject this complaint because we are not in a position to mediate complaints between a player and a licensing authority.
Lapalingo Casino - Player's asking for a deposit refund.
Amount: €3,500
Lapalingo Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello I registered with Lapalingo in 2019 the live chat claimed everything was legal. That wasn't the case. It has only been legal to operate online casinos in Germany since 2021, so I contacted the live chat exactly 5 weeks ago. I am to send a registered letter to the address of rabbit Entertainment ltd with my request for a refund. No sooner said than done the letter arrived on October 24th, 2022 we are talking about deposits of more than €20,000 my account is blocked according to the casino at my request. But no, I never said that. Now I have the comparison offers to waive far more than 50% and would agree with a 3500€ refund no answer so far. My DHL app shows delivered on 10/24/2022. Of course I can file a lawsuit to get my money back but the process is lengthy. Does not have to be. My offer to Lapalingo is more than friendly. I hope you can reach us and let them know that my offer is more than acceptable. There was no valid German license between 2019 and 2021. Please Casino Guru let's solve case 2 like the first one. Greetings Tobias
Automatic translation:
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1 year ago
Dear schalltobias0,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend that you do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling. Please note, that in addition to sports betting, virtual slot games, online poker, and – albeit limited – online casino games are thus now licensable in Germany. Currently, 33 licensed sports betting operators are active on the German market, and further licensing procedures are pending. If I'm not mistaken, the first, and only, licensee for the operation of online slot machines is Mernov Betriebsgesellschaft mbH. Unfortunately, it is the only company for now.
Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
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1 year ago
Translation
I know my rights and will now file a lawsuit in court because I was cheated. It was claimed before registration that it has the license for Germany etc. Well my lawyer for gambling law will be able to help me more then the live chat said Also send a registered letter for refunds. So it is possible!!! Your statement that it is not possible to obtain a refund is therefore incorrect. Of course a refund is possible in case of fraud 😅 close the case also contacted Malta gaming mga. I'm just waiting for my refund. You can also track how many Germans have already received money back. Because this was illegal. And since the live chat lied about legality, this is a fraud case that will be dealt with in court
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1 year ago
Thank you for your reply, schalltobias0. Although I understand your point of view, as I explained before, we are not able to help you with this case.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
