The player from Austria has been asked to provide proof of income as additional document. We rejected the complaint because the player didn't respond to our messages and questions.
Lapalingo Casino - Player is struggling to withdraw her winnings.
Amount: €6,900
Lapalingo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Lapalingo Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Have been playing this casino for a while. I am also verified. I've also received my payouts so far. I have now won 6900 euros. And now I'm supposed to verify myself again, but with a proof of salary and confirmation from the tax office of my assets. That's not normal, isn't it? My wealth is none of their business and neither is my salary. When I made my deposits, I was never asked where the money was coming from
Automatic translation:
Public
Public
3 years ago
Dear Michaela,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry are usually set by the Licensing Authority and all the serious and licensed casinos have to comply and follow these policies.
That’s why we advise players to fully cooperate with casinos and provide all the required documents as soon as possible.
Please keep us updated and let us know if there is anything new regarding this case.
Best regards,
Kristina
