Lapalingo Casino - Player is struggling to withdraw her winnings.

Spiele schon seit einiger Zeit in diesem Casino. Bin auch verifiziert. Habe auch bis jetzt meine Auszahlungen erhalten. Habe jetzt 6900 Euro gewonnen. Und jetzt soll ich mich wieder verifizieren, aber mit Gehaltsnachweis und Bestätigung vom Finanzamt über mein Vermögen.Das ist doch nicht normal? Mein Vermögen geht die doch gar nichts an und mein Gehalt auch nicht. Bei meinen Einzahlungen wurde nie gefragt woher das Geld kommt

Dear Michaela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry are usually set by the Licensing Authority and all the serious and licensed casinos have to comply and follow these policies.

That’s why we advise players to fully cooperate with casinos and provide all the required documents as soon as possible.

Please keep us updated and let us know if there is anything new regarding this case.

Best regards,

Kristina

Dear Michaela,

Have you already provided the required documents? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.