The player from Germany claims that the promised bonus and free spins weren't received. This, in our opinion, is not the reason for punishing the casino, therefore we rejected this case.
Lapalingo Casino - Player didn't receive a bonus.
Amount: €40
Lapalingo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Lapalingo Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
I signed up for Lapalingo. Got € 10 for my cell phone number. Wasted € 3.65 and then booked € 20 into my account. The only money left in my gaming account The bonus of 200% and my free spins have vanished into thin air The subsequent chat didn't work either, on the contrary, I had to get stupid
Automatic translation:
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4 years ago
Dear Buttenheim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order for me to be able to help you with this case, could you please be more specific? The problem is that your free spins disappeared. Do I understand it correctly, please? I believe, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
Translation
They gave me my € 40 and the free spins I shouldn't get
Edited
Automatic translation:
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4 years ago
Even though I understand your point of view, the casino can decide whether they grant you the bonus or not. Also, I found out that many of the Lapalingo's bonuses are activated by using a special promocode. Are you sure you used the promocode tied to the bonus you were interested in?
If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.
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4 years ago
Translation
I don't know anything about a promicode. I just want my money and my free spins
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Automatic translation:
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4 years ago
Please be informed, that even though I understand your point of view, the casino can decide whether they grant you the bonus or not.
If there is any additional information, please do not hesitate to let me know, otherwise I will be forced to reject your complaint. Thank you for your understanding.
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4 years ago
Translation
Your advertising does not say that you can reject the bonus or the free spins
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Automatic translation:
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4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. We as Casino Guru only review bonus offers available on the casino's website and we aren't eligible to give you any special bonus. Also we cannot punish the casino for not giving you the bonus you wished for. Please have a look at other bonus offers and maybe you will be more lucky:
https://casino.guru/online-casino-bonuses
Don't forget to make sure to read carefully the Bonus and General T&Cs (or, alternatively ask the casino's support) in order to find out what you need to do to receive the bonus.
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
