The player from Germany had encountered an issue with her withdrawal. After she had redeemed a bonus and verified her account, the casino had cancelled all her winnings, citing an older deposit. Despite our efforts to understand and resolve the situation, the player had failed to respond to our inquiries. Therefore, we were unable to investigate further and had to reject the complaint.
Lapalingo Casino DE - Player's winnings have been confiscated.
Amount: €1,000
Lapalingo Casino DE
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Hello, I deposited 18 Euros and duly transformed my bonus into real money after abiding by the rules. They verified my account and paysave account, only for them to bring up a deposit I made weeks ago from a different paysave. They then canceled all my winnings.
Automatic translation:
Public
Public
7 months ago
Dear monapachnicke,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify the "different" paysafe? Did you use someone else's payment method?
Have you received any clear explanation from the casino regarding the confiscated winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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