Lanadas Casino - Player cannot reach the casino website.

Amount: €25

Lanadas Casino

Safety Index:Above average Submitted: 26 Oct 2019 | Case closed : 14 Nov 2019

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Michaela, a player from Germany, can’t access the casino website.

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Michaela

Unregistered user

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4 years ago

OriginalTranslation

Come since yesterday no longer on the side of Lanadas. I am shown Server IP address not found. Still have money on my player account. What's going on there.

Automatic translation:

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Matej

Head of Data & Complaints

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4 years ago

Hello Michaela.

We are very sorry to hear that you had trouble accessing the casino. I have already tried to access the casino, and everything works fine for me. Do you still have the problem to access the casino?

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Matej

Head of Data & Complaints

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4 years ago

Dear Michaela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Matej

Head of Data & Complaints

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.