Lamabet Casino - Player’s withdrawal has been delayed.

Live chat are trying to say that this term applies to my cash deposit:

"All game categories have different rules for wagering bonuses.

slots 100%

roulette 5%

poker 5%

card 5%

video poker 5%

casual 5%

craps 5%

lottery 0%"

As you can see it very clearly says wagering bonuses (which this isn't the case right now) and is only found here:

https://www.lamabet.com/bonus-terms-and-conditions

Furthermore they are saying i must wager my deposit 3x prior to withdrawing - which now after wagering my $30 deposit 3x ($90+ stakes) on blackjack. They are trying to say it only contributed 5% as if its bonus funds I'm wagering.

Live chat today said this:

However nowhere in their terms does it state this - so this cant be binding.

First of all what happened here is I won using a bonus (stuck to all terms etc) and had $2380 in winnings, which upon withdrawing $1498 they paid me no problems.

Next I tried to withdraw the remaining $1132 and they said because ive made a typo in my log in (.co vs .com) that its an issue. Now since then its problem after problem, I deposited $30 via interac again to prove the email is owned by me as requested by them. Now i wagered it 3x, now this new problem.

Its just being endlessly delayed. Help please

Dear raphaellafrance98,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when the last time you played with a bonus was at this casino?

Was it before you made your most recent deposit of $30 and wagered it three times?

Have you played any other games besides blackjack?

Could you please specify if there is any tracking bar available in your casino profile showing the amount of money you have already wagered?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika