Lake Palace Casino - Casino website seems to be offline.

Same error.. Over year ago was "technical difficulties"..

Dear Timo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website with a Finnish VPN (Virtual Private Network) and I experienced the same difficulties. I contacted casino representative and support and as soon as I receive any reply, I will inform you. I will set the timer for 7 days and if the issue continues next week, we will determine how to proceed.

Please let me know if there is any update and I promise to do the same. Furthermore, could you please advise if there are any funds being held by the casino? Looking forward to hearing from you.

Best regards,

Petronela

The The

Let's not there seem to be working correctly there. 🙂

Dear Timo,

I have been advised that casino no longer accepts players from Finland. Could you please clarify if there are any funds being held by the casino? 

Is not. I tried to use Casino Guru's "No deposit" offer but got an error message.

The explanation seems false because accepting players does not affect the functionality of the support email address.

I wish I could be of more help, unfortunately, there’s not much we can do for you in this matter. Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Here: https://dmtcw.playngonetwork.com/CasinoHistory/Details/15185527889?lang=en_US

Diamonds trigger the Abyss effect (only BOOK symbols can do this)

At the end of the log, 2 books and "symbols replaced ..." are displayed and no two books are added.

Coolbet closed a player's account !!!

You CANNOT rely on casino operations!

Dear Timo,

I’m sorry, but I don’t understand what the issue is now. I have checked if the casino accepts players from Finland, the answer was that "Not anymore".

Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Timo,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

How do I make a complaint about a gaming company (Play'n GO)?

The The

In the meantime, they argued to the casino that the first effect of Tome of Madness would be "Void." "Special Wild" comes from this "background pass". In the guide, the effects come according to the combinations 7,14,27.

MGA will ask the company and the casino. eCOGRA consults the company and believes all casinos believe in an answer that changes every time.

In all of these, the effect is missed. (In the instruction "WILL TRIGGER") but so "maybe" it really is.

ThePOGG told that the documentation is error (!!!!) ... 😀

As stated, no correct answer has been received and judging by the Facebook blocks (!), They never do.

The The

Figure 5/2020 shows my message about the fault situation. Play'n GO does not meet the criteria of a responsible gaming company and the casinos, MGA and eCOGRA are not interested in taking a look at the gaming instructions.

It can be found so easily here at the same time.

Can't when a lawyer intervenes in a scam.

My only recommendation would be contacting the Licensing Authority. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.