HomeComplaintsLady Linda Casino - Player’s withdrawal has been delayed.

Lady Linda Casino - Player’s withdrawal has been delayed.

Amount: £500

Lady Linda Casino
Safety Index:Very low
Submitted: 10 Dec 2021 | Case closed : 29 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from United Kingdom has requested a withdrawal six weeks ago. Unfortunately, it hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

I submitted a withdrawal request on 28 September but have yet to receive the money. I have chased in numerous occasions and have been told that I will receive the funds soon, but this has not happened

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2 years ago

Dear agalli1970,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

Dear agalli1970,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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