The player from Austria has been waiting for a withdrawal for more than 2 weeks. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Lady Linda Casino - Player’s withdrawal has been delayed.
Black points: 77
Amount: €600
Lady Linda Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
Public
Public
3 years ago
Translation
This casino is a joke! I've been waiting for my money for over 2 weeks! First, after my payout, you debited the money from the profile and answer 2-3 days, if at all! They think it is up to the payment provider what cannot be right! You can deposit but not withdraw!
Automatic translation:
Public
Public
3 years ago
Dear Samanstreetlife,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Here are the scene shots of the mail! My documents were uploaded over 1 month ago! 
Automatic translation:
Public
Public
3 years ago
Translation
Just got another email! If I don't get my money today, I'll pass it on to the lawyer! 
Automatic translation:
Public
Public
3 years ago
Thank you very much Samanstreetlife for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
3 years ago
Hi Samanstreetlife,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Lady Linda Casino to the conversation to participate in the resolution of this complaint.
Public
Public
3 years ago
Translation
I also won € 100 in a tournament and that was 3 days ago. So far I haven't received an answer or my money?!?!
Automatic translation:
Public
Public
3 years ago
We would like to ask Lady Linda Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Public
Public
3 years ago
Hi Samanstreetlife,
I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.
Best regards,
Peter
