samanstreetlife's reviews

Casino Guru

We want players to understand gambling.

11 months agoOriginalTranslation
An absolute disgrace! At first nice like with every casino! But when you win something you delay the payouts and the chat is for nothing as they keep coming up with this copy and paste method so that the players gamble away their winnings! I am really angry!!!!
  • Nothing at all!!!!
  • Bonuses but the sales conditions are a disgrace!!!!
  • There is only negative stuff!!!!
  • Delay payout so you lose it!!!
Automatic translation:
1 year agoOriginalTranslation
The casino solved the problem right away and I'm glad for that! The manager was very nice and sorted everything out. Great Casino! Great service and top casino!
  • Fast payment in 48 hours
  • Best Bonus 200%
  • Nice games in slots
  • Super Service
  • clear
Automatic translation:
1 year ago
They have canceled again the cash out! If the, want i stay here as an good customer and dont get problems with the justice pay my fair earned money out! To remember...the first pay out with bank is 3 days ago and they have canceled it with the  reason that i have canceld it! But that its not truth! Therfore i have asked yesterday for an pay out screenshot from there side to see its truth that the pay out is in process but i dont have got it from the agent! I know the tactics of online casinos! The agent say it is a problem there payment provider but i also know that was a lie! After that i have played because i was angry and i have known that they lie! Today i have wrote with 4 Agents and i have paid in with netteler have wager the 3 times of the 20€! After that i have tried to pay out but i I had no possibility to select my netteler email address! In this time i have set a loose limit and paid again 20€ to choose the correct email adress! In this time since yesterday 4 different agent explain me with 3 different stories that i must wait also 3-7 days for my pay out with the e wallet neteller! Now the pay out is again canceled with the reason the 20€ are not wagered! But the 2100€ witch i want to pay out now has not to do with the 2x times pay ins from netteler wich are still on my account! One of the 20€ are wagered! But the 2100 euros i want to pay out are wagered! The 40 euro on my account i dont have paid out! So pay out my money now otherwise i go to the police! I have screenshots from all agents and my account is also verified!
Read moreRead less
  • Dont pay out
  • Agent tell different stories
  • Reason for canceled pay outs are not true
1 year agoOriginalTranslation
My girlfriend registered on Golddino yesterday (belongs to Spassino!). We don't live in the same household, we don't live at the same address, we don't have our own devices such as mobile phones, laptops, etc. with our own internet! This means that every bonus can be used! Today she wanted to withdraw €3000 and was asked for documents! I haven't had to upload a single one yet! Kind of discriminatory! She is a single mother but she was deducted 2900€ because she apparently had the same IP as me! Proof with a screenshot and uploaded documents do not want to pay out the remaining €2900! I recommended this casino and my girlfriend want to rip them off! We'll wait until tomorrow! If the money is not paid out, we will file a lawsuit!
Read moreRead less
  • No payment!
Automatic translation:
1 year agoOriginalTranslation
UPDATE 07/01/2023

Still no reply or email!

UPDATE 03/01/2023 (1 day later)

How I knew it! I took out my limit and gambled away the €900. Today I suddenly see that the finance department has read my messages ➡️ read receipt! I have to be honest, I knew it! They want you to gamble away the money and drive you crazy with the live chat with copy & paste always the same! I immediately blocked my account! HANDS OFF THE CASINO!


An absolute cheek! Apart from the fact that many reviews come from themselves, this casino is more than a lie! I have to admit the first 3 monsters worked out great! Then there was a larger payout and they asked for new documents! Although I had a vip manager and then he blocked me too! They wanted all sorts of documents that went far into someone's privacy! Bank history of private & company accounts, 3 new selfies and the agents tell you different stories! Constantly talked out and meant an immediate transfer that should arrive after minutes as the payouts before should take 5 working days?! Then after 1 week it was said it was up to my bank! Then they said the payment operator is to blame! So such a dishonest thing has rarely happened to me! Hands off! I've already been to the police and will be filing a complaint with the Cyber Police next Tuesday! I was alone in the chat for more than 4 hours today and 3 times the payment was confirmed by 3 different agents but canceled again and new documents were required again and again! Even though I paid in every day and have long since been verified 2 times!
Read moreRead less
  • Deceptive customer service
  • Payouts will be canceled by you
  • Demand documents that have nothing to do with the casino
  • I could add a lot to this list, but I'll save the time
Automatic translation:
3 years agoOriginalTranslation
A cheek I paid on friday today is tuesday and my trustly would have problems what trustly refuted me!
Automatic translation:
Megaslot Casino
1 year ago
Dear Samanstreetlife,

Thank you for sharing your feedback!

We are sorry to hear that you had a negative experience. However, we kindly ask you to notice that different payment methods may take more time for processing than other ones.

Moreover, according to the information in our Terms and Conditions: "Your withdrawals will be processed as soon as possible, however, please keep in mind that some web wallets take up to three (3) days to process the withdrawal request."

We hope for your understanding.
If you have any additional questions, you may contact us via live chat or email. We are working round the clock to help you!

Kind regards,
Megaslot Casino
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news