The player from Germany is experiencing difficulties depositing funds into his account. The casino stated that the player's account was disabled because they refuse to offer him their services according to their terms and conditions. We have closed this complaint as 'rejected'.
La Fiesta Casino - Player’s struggling to deposit funds.
Amount: €100
La Fiesta Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
La Fiesta Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
At the beginning of January, I was denied a payment of € 1,500 because I had violated the terms and conditions (30% rule). Unfortunately, I did not understand this rule. The problem is actually that since then I have not been able to make any more deposits on my account and can no longer play. The live chat always writes that there is a technical problem and the technicians are in the process of fixing it. The support doesn't answer my emails at all. Almost 4 1/2 months have now passed and I still cannot make any deposits. Since I've worked way down on the "buy" free spins on some games like White Rabbit. Would it be important for me to be able to play again.
Automatic translation:
Public
Public
3 years ago
Dear Christian,
Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand completely what the issue is. Could you specify which payment method you have tried? Are there any other payment methods available, that you would consider acceptable in the future?
Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello,
There are several methods of depositing, but it doesn't matter which one I choose, they all have the following text:
This method has been temporarily blocked.
Please contact our customer service to reactivate this payment method.
You can also use an alternative payment method.
The customer service does not respond to my inquiries and the live chat always says that the technicians are working on it.
Automatic translation:
Public
Public
3 years ago
I'm not sure how we could help if the casino is aware of the problem and still didn't fix it for you. Are you still convinced that you want to deposit funds here? If you're experiencing difficulties right from the beginning maybe you could consider a different gambling establishment.
Please let me know how you'd like to proceed.
Public
Public
3 years ago
Translation
It can't take more than 4 1/2 months to get activated again. Maybe it will help if you just ask there what the problem is.
Rather, I think there is no problem and they just don't want me to play
Automatic translation:
Public
Public
3 years ago
Thank you very much, Christian, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Hello Christian!
I will be taking care of your complaint from now on. I would like to invite La Fiesta Casino's representatives into this discussion in order to help us resolve the issue.
Public
Public
3 years ago
Hello all,
Thank you for reaching out to us.
Please be advised that the option to deposit in Christian’s account is disabled.
We reserve the right to refuse service to anyone for any reason at any time without any obligation to state a reason or give prior notice as mentioned in our Terms & Conditions:
"6.3. We reserve the right to close your account at any time without any obligation to state a reason or give you prior notice. In such an event, we will return any balances in accordance with the standard payment procedures at the time."
We hope this information clarifies your concerns and we wish you all the best in your future.
Regards,
LaFiesta Casino
Public
Public
3 years ago
Translation
Hello, I almost expected the answer. You are exposed to the arbitrariness of the casino. One can only warn everyone else to avoid this casino. It's sad how they deal with customers. Thank you very much for your efforts, that is the end of the matter.
Automatic translation:
Public
Public
3 years ago
Hello Christian!
Please understand that casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities. Since your winnings have been paid out in full and there are no funds being held by the casino, I’m afraid, there’s not much we can do for you in this matter.
Meanwhile, please check our recommended casinos for German players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences.
Sadly, there’s no other option for me just to reject this case as unjustified. Thank you for your understanding.
