Kraken Casino - Player's withdrawal is delayed multiple times.

I saw the site here, I registered, the withdrawal came very quickly and I played again, I requested 2 withdrawals and did not come for 1 day, and it still says 24 hours on the site in the review, the support stated that it will extend to 1 day at first, then 48 hours, then 5 days.

Hello Derenlilox,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kraken Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi nick first of all my account is a verified account

I did not receive a bonus with real money I contacted yesterday, they said 48 hours and closed my account

Hello Derenlilox,

As specified above, withdrawals may take up to 14 days.

Please let us know if the money would arrive or it would take longer than the recommended period.

Looking forward to hearing from you.

Regards,

Nick

Dear Derenlilox,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.