Kraken Casino - Player's account was blocked.

Good evening, this institution is a complete scam, just not to pay out the winnings! In short, these dishonest people fraudulently blocked my account twice, the first time supposedly multiac ... I didn’t argue, during the dialogue, conditions were put forward for unlocking, they wrote off all the funds! Then they unlocked it, I will add screenshots to all correspondence, they don’t answer questions, but they say the same thing you have a multi-account !!!!! It was unlocked three days ago!!! They also specifically asked which acc to leave ... After three days of the game, I got up and decided to withdraw, the application was accepted but the funds were never received, only I wrote to them and immediately a blockage appeared and they say that I have two accounts, otherwise it was deleted three days ago, they don’t even want to hear, although they understand everything perfectly!! The employee does not answer with whom there was an agreement to unlock the account for the first time, on the terms of debiting all funds! The account was unblocked on 02/03/2023 and blocked again upon withdrawal on 02/09/2023

Dear kravarec,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly you opened both of the accounts in the casino? Could you explain under which conditions did the casino allow you to have one of these accounts open?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello! Both accounts were registered at different times earlier, after the first blocking, I went to their terms to write off all funds! Support reported that we are deleting the second account. After 3 days, when withdrawing, it is again blocked. Support answers different questions with the same text.

MUCH MORE DIALOGUE IF NECESSARY I CAN PROVIDE

kravarec,

please forward the communication between you and the casino about the issue to my email tomas@casino.guru

I'll await your reply.

Dear kravarec,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Can a player show correspondence and indicate his email with which he is registered at Kraken casino?

Where can I send screenshots confirming that he was trying to deceive us? We have already found information about this incident.

Thank you for your reply, to the Kraken casino representative,

Unfortunately, the player has not responded to our messages and questions. We didn't receive the supporting evidence the player announced he would provide. Consequently, we are forced to close the complaint.

Please note the player information is visible for casino representatives under each of the player's replies.

The player can reopen this complaint at any time.