Kraken Casino - Player couldn’t access website for three days.

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With wagering, he won back a bonus on books for 70,000, a net balance of 10,000 became the main balance, after which he could not enter his personal account, etc. it froze, then it wasn’t possible to enter the site at all, it took three days to enter the site, but TP replied that the bonus expired and that’s not right

Dear Артём ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you haven’t completed wagering requirements because the website wasn’t accessible for three days? Was it a No Deposit bonus? Please forward any relevant communication between you and the casino to petronela.k@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Артём,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.