The player struggles to withdraw his money as the casino claims they have technical issues. The complaint was resolved as the player received his money.
Kosmonaut Casino - The player struggles to withdraw his money.
Amount: €600
Kosmonaut Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Kosmonaut Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
Hi! I won €900 from a €20 deposit at this casino. I am verified in all areas. The casino has been rejecting my withdrawal for days (mifinity) on the grounds that there are problems with the payment method. The interesting thing is that they were able to pay me €300 out of the €900 (although they say there are problems with the withdrawal)?! The casino cannot or does not want to pay out my remaining money of €600. After every withdrawal request, I get an email a few hours later with"
Your 600.0 withdrawal has been suspended.
failed"
It all strikes me as odd. When €900 couldn't be withdrawn because they had problems, were they able to withdraw €300 at the same moment using the same method?!
Can you support?
Thanks very much!
Automatic translation:
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1 year ago
Hello Pneumatic,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kosmonaut Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello! I can tell you that the casino just sent me the full amount!
Automatic translation:
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1 year ago
Dear Pneumatic,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
