Hello!
I tried to withdraw money that I won. On the mobile version the website ad states that you don't need KYC until a withdrawal of 1500€.
After reaching out to the support its actually 1000€. So I tried to withdraw 1000€ instead of 1163€ - now the live chat support told me that the withdrawal will only be processed after the KYC-Process is done because it has already been initiated (still, none of my uploaded data has been verified).
This is basically fraud because they try to get your money with wrong advertisements.
Please assist in this case as I really need that money.
Hello!
I tried to withdraw money that I won. On the mobile version the website ad states that you don't need KYC until a withdrawal of 1500€.
After reaching out to the support its actually 1000€. So I tried to withdraw 1000€ instead of 1163€ - now the live chat support told me that the withdrawal will only be processed after the KYC-Process is done because it has already been initiated (still, none of my uploaded data has been verified).
This is basically fraud because they try to get your money with wrong advertisements.
Please assist in this case as I really need that money.