Kong Casino ON Review

The player from the United Kingdom had been unable to access her casino account despite multiple password changes. She had submitted documents to verify a £50 withdrawal but it remained unprocessed. After the Complaints Team had reached out to the player for more information to fully understand the situation, there was no response from the player. Consequently, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had used his mother's bank card (with her permission) to deposit money and won £640. However, when he tried to withdraw the winnings, the casino had demanded additional verification, including his mother’s ID and utility bills. After meeting these demands, the casino had returned the initial deposit of £70 and closed his account, withholding the remaining winnings of £640. The player had claimed that he and his mother shared the bank account and had her permission to use the card. The Complaints Team had attempted to mediate between the player and the casino. However, due to a lack of cooperation from the casino and the player's failure to respond to further inquiries, the complaint was eventually rejected.

The player from the United Kingdom had been unable to withdraw her winnings due to unsuccessful ID verification despite over 40 attempts. She had expressed her fear of not receiving her money based on other players' experiences with the same online casino. After multiple exchanges, the player had managed to contact the casino and sent a photo of her driving license for verification. The issue was eventually resolved, and the player confirmed that she had been able to withdraw her money. The Complaints Team then marked the complaint as 'resolved'.