The player from Norway had requested a withdrawal two months ago but had it declined despite having his KYC documents approved. The support team did not respond to his complaints. The Complaints Team had contacted the casino regarding the issue, but the casino maintained that the player's account was blocked due to detected multiple accounts, a claim the player denied. Without sufficient evidence to support the casino's position, the complaint was closed as unresolved. The player was informed that any future response from the casino might lead to the reopening of the complaint.