Kings Chance Casino - The player's withdrawal is delayed.

I was advised of weekly withdrawal process and as yet have been 5 days and no approval process has happened, curious as to why it takes so long once reached Finance. Thank you

Hello Dona,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Kings Chance Casino. Please allow me to ask you a few more question before we would move forward.

Did you accumulate your current balance from a bonus or real money? When did your verify your account and when was your last withdrawal from the casino? Did you contact the casino with this issue? If yes, how did they explain the delay?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Hi Nick.

My winnings is not from aBonus it's a deposit I made .

My account has been verified and this was confirmed by online chat.

My last withdrawal recievef was last Friday .

I have spoken to customer service numerous times and was advised they had not yet received notes from finance.

Dear Dona,

If you received a payment on Friday, it is definitely only a matter of time before all your money arrives.

We always recommend to every player to wait at least 14 days for the money to arrive to their account, specially if it's their first withdrawal. Please just be patience and keep us updated about the payments.

Regards,

Nick

Thank you for your response and advice

Hi Nik

I have 2 previous withdrawal so it's not the first. This pending withdrawal was due to be approved last Wednesday for payment to arrive in account on the Friday. Finance have been escalated a few times since and there is still no response from Finance so I can be advised of progress.. It's been a week as T& C's states so it's confusing and frustrating to still be waiting for a response and action from finance..The last 2 withdrawal were accurately on time as advised by customer service.

In saying that I appreciate your assistance thank you

Dear Dona, in this case I would only recommend what I did before and that is to be a little more patience. There can be multiple reasons why the payment is slower than usual. If the casino paid you last Friday, the will most likely pay the rest as well. Please keep us updated about any news regarding the case. If they wouldn't pay or even respond to you, we will intervene.

Dear Dona,

Is there any update? We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

Hi Nik, all good and sorted appreciate your assistance thank you 👍

I did email you with no reply 👍

Dear Dona,

I'm glad to hear that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again.

Best regards and Happy Holidays,

Nick